COACHING AGREEMENT

Effective Date: Sept., 2026 

I am genuinely delighted that we are choosing to work together.

Coaching is a collaborative and intentional partnership. The work we do can be powerful, clarifying, and transformative — and it also requires clarity around expectations, boundaries, and responsibilities.

This document outlines the terms of our professional relationship. It is designed to protect both of us and to ensure that the container we create together is grounded in mutual respect, transparency, and personal responsibility.

Please read this Agreement carefully and note any questions so we may address them before beginning. By signing this document (or electronically accepting it), you acknowledge that you understand and agree to the terms below.

This Agreement is entered into by and between Dufflyn Lammers, doing business as Khatun (“Coach,” “Company,” “we,” or “us”) and the undersigned client (“Client”).

Any and all complaints or claims arising under this Agreement must be made in the United States.

1. SERVICES

The service provided under this Agreement is professional coaching.

Coaching is educational and consultative in nature. It is not psychotherapy, psychological treatment, medical care, legal advice, or financial advice.

Coaching is a collaborative alliance designed to support personal growth, relational development, and greater emotional well-being. Methods may vary depending on the needs and goals of the Client.

As part of the coaching process, Coach may facilitate experiential exercises or guided visualization practices, including the Ideal Parent Figure Protocol (“IPF”), an attachment-based visualization method.

Client understands and agrees that:

  • IPF is provided in this context as a coaching and facilitation tool only.

  • Coach is acting solely in the role of coach and facilitator, not as a licensed mental health provider.

  • Participation in any guided or experiential process is voluntary.

  • Client remains responsible for their emotional well-being and for seeking licensed mental health care if needed.

Client further understands:

  • Coach will ask thoughtful and sometimes challenging questions.

  • The role of Coach is not to direct Client’s life, but to support Client in discovering clarity.

  • Client is responsible for decisions, actions, and results.

  • Coaching requires active participation both during and between sessions.

  • Results are not guaranteed.

If at any time Client feels the process is not progressing as intended, Client agrees to communicate openly so adjustments may be discussed.

2. CONFIDENTIALITY

All information shared during sessions is confidential and will not be disclosed except:

  • As required by law

  • If there is risk of harm to Client or others

Coach maintains handwritten process notes stored securely and in accordance with applicable privacy regulations.

If Coach encounters Client in public, Coach will not initiate contact unless Client does so first.

Zoom and other third-party platforms used for sessions have their own privacy and security policies.

3. FEES & PAYMENT

All fees are charged in USD.

Current program options include:

  • $2,700 – 90 Day Program (Pay in Full)

  • 3 payments of $1,000 – 90 Day Program

  • $10,000 – 1 Year VIP Program

Payment is due in advance via Kajabi Payments, Stripe, or PayPal.

If Client selects a payment plan:

  • Client remains responsible for the full program fee.

  • Discontinuing participation does not cancel remaining payments.

  • Client authorizes automatic processing of scheduled installments.

Services may be suspended if payments are not current.

4. NO REFUND POLICY

Coaching is a committed process. Time is reserved and preparation begins upon enrollment.

All payments are non-refundable.

By entering this Agreement, Client acknowledges:

  • All sales are final.

  • No refunds will be provided due to change of mind, dissatisfaction, scheduling conflicts, relationship changes, relocation, or perceived lack of results.

  • Missed sessions are forfeited.

Transformation depends on Client participation and implementation.

5. RESCHEDULING & CANCELLATION

Sessions are 50 minutes in length.

Sessions may be rescheduled with at least 24 hours’ written notice.

Sessions missed without 24 hours’ notice are forfeited and will not be refunded.

If Coach must cancel, payment will be transferred to a rescheduled session.

If internet service fails during a session, Coach will attempt to reconnect twice and then contact Client by phone.

6. CHARGEBACKS & PAYMENT DISPUTES

Client agrees to contact Coach in good faith to resolve any concerns prior to initiating a chargeback or payment dispute.

In the event of a chargeback:

  • Client remains responsible for the full contracted fee.

  • Client agrees to reimburse Company for associated administrative or legal costs to the extent permitted by law.

Company reserves the right to pursue lawful remedies for unpaid balances.

7. LIABILITY & ASSUMPTION OF RISK

Client represents that any relevant mental health history, suicidal ideation, self-harm history, medications, or legal issues have been disclosed.

Client acknowledges that participation in coaching, workshops, retreats, group programs, and experiential exercises (including IPF) is voluntary and may involve emotional exploration.

Client assumes full responsibility for their emotional, relational, and physical well-being.

To the fullest extent permitted by law:

  • Company’s total liability shall not exceed the total amount paid by Client under this Agreement.

  • Company shall not be liable for indirect, incidental, consequential, special, or punitive damages.

Client releases Dufflyn Lammers, DBA Khatun, and any contractors from liability for injuries or damages arising from participation in services.

8. PERSONAL DATA

Both Parties agree to process personal data in accordance with applicable data protection laws, including GDPR where applicable.

Personal data may be processed by:

  • Margo Linden Katz, CPA

  • Zoom

  • Kajabi

  • Stripe

  • PayPal

Personal data will not be sold and will only be shared as necessary to perform services.

Client may request access, correction, or deletion of personal data by contacting: info@dufflyn.com

9. INTELLECTUAL PROPERTY

All materials provided — including written content, exercises, audio, video, frameworks, and proprietary methods — are the intellectual property of Dufflyn Lammers, DBA Khatun.

Materials are for Client’s personal use only and may not be reproduced, distributed, recorded, or shared without prior written permission.

10. INTERNATIONAL CLIENTS – WAIVER OF WITHDRAWAL RIGHTS

If Client resides in a jurisdiction that provides a statutory cancellation or withdrawal period, Client expressly requests that services begin immediately upon signing this Agreement.

Client acknowledges that once services have commenced, any applicable right of withdrawal is waived to the extent permitted by law.

11. SOCIAL MEDIA POLICY

Clients are welcome to engage publicly on social media platforms.

However, once a coaching relationship begins, Coach will not communicate with Client via private or direct messages on social media due to confidentiality considerations.

12. DISPUTE RESOLUTION & GOVERNING LAW

This Agreement shall be governed by the laws of the State of Delaware, United States.

Any dispute shall first be addressed through good faith discussion.

If unresolved, disputes shall be resolved through binding arbitration in Delaware in accordance with the rules of the American Arbitration Association.

Judgment on the arbitration award may be entered in any court of competent jurisdiction.

13. ENTIRE AGREEMENT

This Agreement constitutes the entire understanding between the Parties and supersedes any prior discussions.

If any provision is deemed unenforceable, the remaining provisions shall remain in full force and effect.

 

 

 

 

 

 

 

Download Your Copy Here

⬇️

Download My Copy