Privacy Policy 

Effective date: August, 2023



Dufflyn Lammers Relationship & Recovery Coaching (“We” or “us”) is committed to maintaining the trust and confidence of all our clients, readers, viewers and website visitors by ensuring that your privacy is protected and by respecting the existing data privacy regulations such as April 27th 2016 EU General Data Protection Regulation. This Privacy Policy is to inform you about our use of your personal data during your use of our Services and our Website ( “the Website”).

Our business is based on adding value to the lives of our users through our emails, newsletters, blogs, videos, literature, online programmes and all other media. Most importantly we do not sell, rent or trade our information, email lists, or any other visitor data with any other companies for marketing purposes, we never have and never will.

In general, our services enable our clients to have access to and watch and/or electronically download from this Website materials including workbooks, online courses, videos, blog posts, etc. and to schedule individual coaching sessions that assist in personal development. We do not process personal data on a large scale, but we will hold and process personal data in order to supply our services and this policy explains how we do so. Should we ever ask you to provide any information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. This notice applies to personal data provided by our customers or potential customers and their staff, and any third-party suppliers whose data we process. In this notice “you” refers to any individual whose personal data we hold and process.


Identity and information about the Data Controller

Dufflyn Lammers Relationship and Recovery Coaching is acting as the Data Controller of your personal data.

Pursuant to Article 4.7 of GDPR, the Data Controller means “the natural or legal person, public authority, agency or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data”.

For any questions related to the use and management of your personal data, you can reach out to us at [email protected]


Origin and processing of personal data

All of your personal data is collected either directly from you (information communicated during your registration on our Website or via the contact form available on our Website, or any other forms of contact available on our Website), or indirectly on the occasion of your visit to our Website (connection and navigation data).

In all cases, your data is collected and processed only to ensure the processing of the Services you have requested, as well as allowing you to benefit from all the features and Services offered, to offer you commercial offers, newsletters, but also to allow us to improve our services and ensure effective follow-up of your needs.


Personal Data processed, purpose and legal basis

The personal data we process depends on which of our services or programmes you choose to benefit from:

Managing your contact information and emergency contact
Name, email address and telephone number
Legal basis: The execution of the contract, protecting your vital interests

Providing our services and communicating with you
Records of any correspondence or communication between you and us
Legal basis: The execution of the contract and our legitimate interest

Interactions with others
If you interact with others on our website or mobile app, such as participating in a group chat or a group online course, other users might have access to some of your data, including your name, profile picture and history of interaction with our Website, such as prior comments or posts.
Legal basis: execution of the contract and your consent

Information we use for analytics purposes
Demographic information such as address, postcode or IP address
Legal basis: our legitimate interest

Customer surveys and/or offers
Personal data
Legal basis: your consent

We also may retain any personal data that is necessary to fulfill our legal obligations, such as invoices or any other personal data we are required to keep by law for a specific amount of time.


Recipients of the personal data processed

Within the limits of their respective attributions and for the purposes mentioned in article 4, the main people who will be likely to access your personal data are the following:

  • Authorized personnel of Dufflyn Lammers Recovery and Coaching ;
  • Authorized personnel of our subcontractors :
    • Acuity Scheduling, for the reservation of your coaching sessions ;
    • MailChimp, for the sending of emails ;
    • Zoom, for video and/or audio sessions ;
    • WordPress/Learn Dash for online courses.

All those subcontractors might process data on their side, to find out more about their own personal data processing activities, please visit their Privacy Policy.

  • If applicable; the jurisdictions concerned, mediators, accountants, auditors, lawyers, bailiffs, collection companies, police authorities in the event of court requisition, rescue.

Your data is not communicated, exchanged, sold or rented to any person other than those mentioned above.


Personal Data Retention

We retain personal data as long as it is needed to conduct our legitimate business purposes or to comply with our legal obligations, or until you ask us to delete your data. For example, we will retain certain personal information indefinitely for the purposes of maintaining your account, unless and until you delete your account. Data that we gather for a specific and particular purpose, such as assisting law enforcement or analyzing trends, will not be kept for longer than is necessary for that particular purpose. Data that is no longer needed by us for any of the purposes listed above will be permanently deleted.

You may request that we delete your data at any time. However, note that we cannot control the retention policies of third parties. If you wish to have any third parties, including those to whom we’ve transmitted your data, delete that data, you will need to contact those third parties directly. You may request from us a list of all third parties to whom we have transmitted your data.

Your personal data will be retained for the time necessary for the purposes pursued below. It will then be deleted 1 year after the end of this Agreement, unless you require early deletion.

Managing your contact information and emergency contact
Name, email address and telephone number 

Providing our services and communicating with you
Records of any correspondence or communication between you and us

Customer surveys and/or offers
Name, email address


Your rights

In accordance with GDPR, you have the following rights:

  • right of access (article 15 GDPR), rectification (article 16 GDPR), update, completeness of your data.
  • right to block or erase your personal data (article 17 GDPR), when they are inaccurate, incomplete, ambiguous, outdated, or the collection, use, communication or conservation of which is prohibited.
  • right to withdraw your consent at any time (article 13-2c GDPR).
  • right to limit the processing of your data (article 18 GDPR).
  • right to object to the processing of your data (article 21 GDPR).
  • right to the portability of the data you have provided to us, when your data is subject to automated processing based on your consent or on a contract (article 20 GDPR).
  • right to define the fate of your data after your death and to choose that we communicate (or not) your data to a third party that you have previously designated.

In the event of death and in the absence of instructions from you, we undertake to destroy your data, except that their conservation is necessary for probative purposes or to meet a legal obligation.

You can exercise your rights by sending an email to [email protected].

Finally, you can also lodge a complaint with the supervisory authorities and if you are a French citizen with the CNIL (


Data related to website navigation and cookies

We use cookies (small files saved on your computer) on our website that are essential to its functioning. To know more about the type of cookies we use, please visit our Cookie Policy available on our Website.



We are committed to ensuring that your information is secure in order to prevent unauthorised access or disclosure we have put in place suitable electronic, physical and managerial procedures to safeguard and secure the information we collect online.

When you sign up for our newsletter or download a free offering from us we normally only collect your name and email. If you become a one-to-one coaching client we may collect additional information such as phone number, address, emergency contact information, physician’s name and contact, etc. This information may be stored in our system, or with third party services such as Acuity Scheduling who may be used for the provision of our online services to you. These third party services are responsible with us for processing and safeguarding your data and as such comply with this Privacy Policy.


Transaction Security

When placing your order with us online all information regarding your method of payment (whether by credit card or debit card) is passed through a secure checkout operated by a third-party payment gateway (Stripe and/or Paypal). This ensures your card details are handled in the most secure, efficient and confidential manner. These third-party payment gateways are controlled by their own strict guidelines which keep your information secure and private and we choose them because they are the world’s leading experts in performing these transactions.


Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement.

You should exercise caution and look at the privacy statement applicable to the website in question.



We reserve the right to update this Privacy Policy at any time, in order to be in line with changes to legislation, developing technology, and improving best practice. We recommend that you check this page regularly to ensure that you are happy with such changes.